Modria eBook Series
New eBook: The 5 Monsters Lurking in Your Customer Service Department
There has never been a better time to be in eCommerce.
Growing at over 15% per year, the eCommerce industry is responsible for over 8% of retail sales in the United States ($441Billion) and is expected to outpace brick and mortar sales within the next 5 years. With that unprecedented growth, however, comes an increased need for a solid customer service department.
To that end, we’ve created an eBook we think you’ll really enjoy, detailing five monsters lurking in your Customer Service Center. And although we approach these challenges lightly, don’t be fooled by their cuteness: left unchecked, they can run wild and cause significant trouble.
Download our eBook to discover:
- The challenge of growing at scale
- The right metrics to watch
- Better ways to communicate with your customers
- Much more!
There’s important information that is designed to help online marketplaces, payment providers and e-tailers avoid some uncommon pitfalls in both customer service and customer experience, so download the eBook now.