The Bathrobe: How Policy-Driven Resolutions Could Have Made My Wife a Happy Customer

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Last week my wife ordered a red terry cloth bathrobe from an online marketplace. Big deal, right?  Well, actually, yes, it was a momentous purchase for her. She’d proudly, comfortably and loyally worn her soft, velvety, violet bathrobe daily for nearly 20 years. It was a key part of her daily ritual. It was not… [Read More]